Forklift Systems Inc. is pleased to be the recipient of UniCarriers 2017 Aftermarket Excellence Program Platinum Award – the AEP’s highest honor.  Forklift Systems has had the honor of previously being awarded at the prestigious Gold Level for four consecutive years.

The Aftermarket Excellence Program challenges UCA dealers to excel in performance standards across eight categories, including business planning, employee training, factory support and customer satisfaction. Each category has a maximum point value that dealers can earn in order to reach four possible award levels: Bronze, Silver, Gold or Platinum. The end-result provides dealers with higher service completion rates, improved forklift parts availability, more efficient work order processing, stronger customer retention, and in-turn, greater and sustained profitability.

The award is designed to reward participating dealerships that strive to achieve excellence among eight performance categories, such as business planning, employee competency, and customer satisfaction. As a result, UniCarriers dealerships participating in the Aftermarket Excellence Program become more successful by providing their customers with skilled technical forklift service, more efficient work order processing and billing, as well as higher overall quality products and services.

The program was first established in 1995 as the Service Excellence Program to provide dealers with tools to implement best-in-class principles covering technical and customer service practices. In 2014, UCA enhanced the program and outlined even more challenging program requirements to include parts operation metrics, allowing for a more comprehensive aftermarket program.

“We want to set our dealers up for success, and the AEP was created with that goal in mind,” said Kevin Fick, Director of Aftermarket Sales for UniCarriers Americas Corporation. “All of the award winners have demonstrated they are prepared to go above and beyond to achieve exceptional performance across multiple principles, which provides an opportunity for sustainable and profitable growth.”

Those dealers who excel across all categories are rewarded for their efforts by achieving one of the program’s four award levels: Platinum, Gold, Silver and Bronze.

The following dealers are recipients of the 2017 Aftermarket Excellence Program Awards:

Platinum Level:

• A.D. Lift Truck, St, Louis, MO USA
• A.M. Davis, Inc., Midlothian, VA USA
• Buffalo Materials Handling, Depew, NY USA (First time Platinum winner)
• Capital Equipment, Hartland, WI USA (First time Platinum winner)
• Carolina Material Handling Services, Ladson, NC UCA (First time Platinum winner)
• CFE Equipment Corporation, Norfolk, VA USA
• CFE Equipment Corporation, Jessup, VA USA
• Darr Equipment, LP Houston, TX USA
• Forklift Systems, Inc., Birmingham, AL USA (First time Platinum winner)
• Forklift Systems, Inc., Nashville, TN USA (First time Platinum winner)
• Forklifts of Minnesota, Bloomington, MN USA
• H & K Equipment, Inc., Coraopolis, PA USA
• Hodge Material Handling, Dubuque, IA USA (First time Platinum winner)
  • Equipment Co., Inc., Fresno, CA USA

• Lift Solutions, Inc., Grand Island, NE
• Lift Solutions, Inc., Sioux City, IA USA
• Lift Solutions, Inc., Sioux Falls, SD USA
• Lift Solutions, Inc., Aurora, CO USA
• M & L Industries LLC, Metairie, LA USA
• Montacargas Galeria S.A. de C.V., San Nicolas de los Garza, Nuevo Leon, Mexico
• National Lift LLC, Memphis, TN USA
• Piedmont Forklift Handling, Statesville, NC USA
• Quality Forklift Sales and Service, Shakopee, MN USA (First time Platinum winner)
• Select Equipment Sales, Inc., Buena Park, CA USA
• Sunbelt Industrial Trucks, Dallas, TX USA
• Union Machinery, Union, MO USA
• Vegusa Maquinaria, Leon, Guanajuato, Mexico

Gold Level:

• Carolina Material Handling Services, Columbia, SC USA
• Carolina Material Handling Services, Duncan, SC USA
• CFE Equipment Corporation, Richmond, VA USA
• Florida Forklift, Inc., Tampa, FL USA
• Global Equipment S.A. de C.V. Tlacateco, Tepotzotlan, Mexico
• Lift Solutions, Inc., Omaha, NE USA
• Lift Truck Sales & Service, Inc., Knoxville, TN USA
• Power Machinery Center, Bakersfield, CA USA
• Power Machinery Center, Oxnard, CA USA
• Montacargas y Baterias Industriales S.A. de C.V., Chihuahua, Mexico
• Trinidad Import & Export Co. Ltd, Arima, Trinidad
• Tri-Lift, NC, Greensboro, NC USA

Silver Level:

• Mid Atlantic Industrial Equipment, York, PA USA
• Morrison Industrial Equipment Co., Grand Rapids, MI USA

Bronze Level:

• DM Industrial, Veracruz, Mexico
• Quantum Lift, Inc., Warren, MI USA

Forklift Systems Inc., is honored to be awarded the UniCarriers AEP Award and the Platinum Level and congratulates all other recipients on their impressive achievements.