Field Service Coordinator

Forklift Systems is seeking a dependable and detail-oriented Field Service Coordinator to join our team. This full-time role is responsible for supporting both field and in-house service technicians by coordinating daily schedules, maintaining accurate documentation, and managing the work order process from creation to closeout.

In this role, you'll be the operational link between technicians, customers, and internal departments. You'll track technician labor, process quotes, verify parts and billing details, and ensure high-quality service delivery. This is a key position requiring strong communication, time management, and multitasking skills. The position operates Monday through Friday, 7:00 a.m. to 4:00 p.m., with the possibility of occasional overtime.

Education & Experience

• High school diploma or equivalent required
• Previous experience in heavy equipment service coordination preferred
• Proficiency in Microsoft Office and Windows software
• Valid driver’s license required

Skills & Abilities

• Strong organizational and multitasking skills
• Comfortable using scheduling and reporting tools (e.g., Fleetmatics)
• Effective communicator with customers and internal teams
• Able to sit for extended periods and lift up to 50 lbs occasionally
• Reliable, team-oriented, and detail-focused

Physical & Schedule Requirements

• Full-time, Monday–Friday, 7:00 a.m.–4:00 p.m.
• Ability to work overtime as needed
• Sit, type, and interact via phone and computer throughout the day