Customer Support Specialist

We’re seeking a friendly and motivated Customer Support Specialist to help deliver world-class service and communication. You’ll collaborate with internal teams, reach out to customers for feedback, and support CRM and marketing tools to keep our business running smoothly.

In this role, you’ll be a key part of a growing team that values clear communication, collaboration, and initiative. You'll engage with customers through email and phone surveys, enter lead data into our CRM system, and assist with marketing automation tasks like scheduling campaigns and creating basic content. You’ll also help route incoming inquiries to the right teams, ensuring nothing slips through the cracks. Whether you're collecting customer insights or supporting internal departments, your work will be critical to enhancing the overall customer experience and driving team efficiency.

• Excellent verbal and written communication skills with a professional and friendly tone
• Highly organized with exceptional attention to detail and the ability to manage multiple tasks simultaneously
• Quick learner who is self-motivated, eager to grow, and comfortable working both independently and in a team environment
• Adaptable and responsive to changing priorities and customer needs
• Basic experience using PCs and interest in learning CRM platforms, marketing automation systems, or email builders
• Customer-focused mindset with a genuine passion for delivering exceptional service and solving problems