Support internal teams and customers through CRM entry, lead routing, surveys, and marketing coordination.
We’re seeking a friendly and motivated Customer Support Specialist to help deliver world-class service and communication. You’ll collaborate with internal teams, reach out to customers for feedback, and support CRM and marketing tools to keep our business running smoothly.
In this role, you’ll be a key part of a growing team that values clear communication, collaboration, and initiative. You'll engage with customers through email and phone surveys, enter lead data into our CRM system, and assist with marketing automation tasks like scheduling campaigns and creating basic content. You’ll also help route incoming inquiries to the right teams, ensuring nothing slips through the cracks. Whether you're collecting customer insights or supporting internal departments, your work will be critical to enhancing the overall customer experience and driving team efficiency.