Forklift Systems Inc. is pleased to be the recipient of UniCarriers 2016 Aftermarket Excellence Program Award. This is Forklift Systems fourth consecutive year to be awarded at the prestigious Gold Level.
The Aftermarket Excellence Program is designed to reward participating dealerships that strive to achieve excellence among eight performance categories, such as business planning, employee competency, and customer satisfaction. As a result, UniCarriers dealerships participating in the Aftermarket Excellence Program become more successful by providing their customers with skilled technical service, more efficient work order processing and billing, as well as higher overall quality products and services.
Established in 2014, UniCarriers Americas Aftermarket Excellence Program replaced the Service Excellence Program (est. 1995), and outlined even more challenging program requirements. With such high standards, the Aftermarket Excellence Program encourages business foundations with best-in-class principles, creating dealerships with above and beyond aftermarket offerings, and strong parts and service teams.
Those dealers who excel across all categories are rewarded for their efforts by achieving one of the program’s four award levels: Platinum, Gold, Silver and Bronze.