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Position Summary:

Maintain, diagnose, adjust, or repair material handling equipment and systems, including lift trucks and other supply chain products, at a customer's site within a timely and cost-effective manner in order to meet customer expectations.

Functions:

• Diagnosing, trouble-shooting, and repairing forklift and other assigned equipment in accordance with established guidelines and procedures while maintaining positive customer relations.
• Conduct routine and special inspections as required.
• Perform preventive maintenance on assigned equipment according to schedule, established procedures, and cost guidelines.
• Read and interpret maintenance manuals, service bulletins, and other specifications to determine the feasibility and method of repairing or replacing malfunctioning or damaged components.
• Maintain repair logs, documenting all preventive and corrective maintenance.
• Account for all parts, materials, tools, and consumables used as required.
• Drive and work safely in accordance with company and/or customer safety rules and procedures at all times including keeping your work area clean and orderly.
• Assist the Parts Department with receiving freight, van replenishments, restocking shelves, parts deliveries, etc.
• Developing and maintaining positive, effective working relationships with assigned customers and co-workers.

Professional:

• Solid foundation of mechanical aptitude and ability, with knowledge of industrial electricity and exceptional customer service skills required for direct customer interaction.
• Two years of experience in a related field, including lift truck manufacturers, automotive, aviation, military, or recent trade school graduates with applied skills
• Working knowledge of hydraulics preferred
• Valid Driver's License -- clear motor vehicle record
• Must pass a background and drug screening

Physical:

Climbing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing and repetitive motions. Heavy work, exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Required to have visual acuity to perform an activity such as: operating machines where the seeing job is at or within arm's reach; performing mechanical or skilled trade tasks of a non-repetitive nature. Subjected to inside and outside environmental conditions, noise, vibration, oils, atmospheric conditions, and a variety of physical activities such as proximity to moving mechanical parts, moving vehicles, electrical current or exposure to chemicals.

For additional information please call our Human Resources Department at 615-724-2607. You may also email careers@forkliftsystems.com

Position Summary:

Maintain, diagnose, adjust or repair material handling equipment and systems, including lift trucks and other supply chain products, at a customer's site within a timely and cost-effective manner in order to meet customer expectations.

Functions:

• Drive to customer site, diagnosing, trouble-shooting and repairing forklift and other assigned equipment in accordance with established guidelines and procedures while maintaining positive customer relations
• Conduct routine and special inspections as required
• Perform preventive maintenance on assigned equipment according to schedule, established procedures and cost guidelines at the customer's facilities
• Read and interpret maintenance manuals, service bulletins, and other specifications to determine the feasibility and method of repairing or replacing malfunctioning or damaged components
• Maintain repair logs, documenting all preventive and corrective maintenance
• Account for all parts, materials, tools and consumables used as required
• Drive and work safely in accordance with company and/or customer safety rules and procedures at all times including keeping your work area clean and orderly
• Developing and maintaining positive, effective working relationships with assigned customers and co-workers

Professional:

• Solid foundation of mechanical aptitude and ability, with knowledge of industrial electricity and exceptional customer service skills required for direct customer interaction.
• Two years of experience in a related field, including lift truck manufacturers, automotive, aviation, military, or recent trade school graduates with applied skills
• Working knowledge of hydraulics preferred
• Valid Driver's License -- clear motor vehicle record
• Must pass a background and drug screening

Physical:

Climbing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing and repetitive motions. Heavy work, exerting up to 100 pound of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Required to have visual acuity to perform an activity such as: operating machines where the seeing job is at or within arm's reach; performing mechanical or skilled trade tasks of a non-repetitive nature. Subjected to inside and outside environmental conditions, noise, vibration, oils, atmospheric conditions and a variety of physical activities such as proximity to moving mechanical parts, moving vehicles, electrical current or exposure to chemicals.

Benefits we offer:

Medical, Dental, Vision, Life and 401K

For additional information please call our Human Resources Department at 615-724-2607. You may also email careers@forkliftsystems.com

• Sell new and used Forklift, Material Handling, Industrial, and Allied equipment
• Develop assigned territory to maximize sales potential
• Develop and implement sales plans to grow business and maintain current customer base
• Develop new accounts and maintain current accounts
• Complete required sales documents and quotations
• Maintain and build customer relationships

• Detailed understanding of sales stages and techniques
• Outstanding time management and organizational skills
• Working knowledge of the Microsoft office suite of products (Word, Excel, PowerPoint and Outlook)
• Successfully utilize CRM

• Provide all necessary information on work order to support billing process.
• Oversee daily functions of service technicians – primarily Field Service Technicians, but also support on site staff in all facets of their job functions.
• Responsible for the coordination for daily scheduling.
• Post labor time daily to balance with payroll.
• Review technician notes on work order – apply appropriate misc. charges, fuel / truck charges and any sublet charges accordingly.
• Work orders are to be closed or prepped the following day.
• Utilize resources including technical support from the manufacture website or other to resolve repair issues on a same day basis. (Document findings and include with work order).
• Preventative Maintenance (PM) Agreements – communicate with customers for scheduling, needs and other concerns.
• Bulletins/Campaigns – support all manufacture and warranty on completion of requirements.
• Follow up with all customers on scheduled times and/or discuss additional concerns with quotes and turnaround times.

• High school diploma or equivalent and knowledge of basic math skills.
• Prior heavy equipment experience valuable.
• Valid driver’s license.
• Experience with computers and Microsoft Office / Windows software
• Good interpersonal skills, team player, and reliable.

• Must be able to sit for long periods of time
• Must be able to multi-task (phone, computer, customers etc.)
• Must be able to lift up to 50 lbs. occasionally and only if required
• Be available to work flexible schedules (Monday – Friday) and overtime if required and authorized

• Review Fleetmatics to ensure that all technicians have arrived to their first scheduled call on time.
• Run labor report to ensure all technicians have uploaded their labor from the previous day.
• Run Fleetmatics report from the previous day to address any labor or travel discrepancies. Adjust as needed. Contact technician to review any errors or gaps in time.
• Email accounting to inform them labor is ready to be processed.

• Once labor has been posted in accounting, review to ensure all labor was posted correctly.

• Review work orders with back ordered parts to determine if parts have arrived on jobs that will need to be scheduled. Schedule accordingly.
• Call customers if parts ETA’s have been extended.

• Receiving and scheduling service calls. (Service Coordinator)
• Open Shop work orders and notify shop foreman.
• Scheduling PM service for the next week. (PM Coordinator)
• Reviewing work orders that require quotes. Open quote work orders and begin preparing the quote and forward information to parts team.
• Forward completed quotes to the Service Manager for review.
• Process work orders in the doc center. Add fees, verify labor, adjust comments, ensure billing information is correct, and ensure all parts are on the work order. Check complete.
• Assist technicians with any parts issues and monitor completions of repairs throughout the day.
• Dispatch and communicate to technicians when new work orders have been assigned.
• Update Van Maintenance Records in Fleetmatics and issue repair PO’s.
• Complete P&D’s for all units scheduled for shop repair.
• Open PO’s for sublet work.

• Begin scheduling technicians and assigning jobs for the following day.
• Communicate the schedule to the technicians as they begin to call in and complete their day. The technicians must know the location and expected time of arrival for the following morning.

• Contact customers that we were unable to be scheduled for that day and provide the customer with an updated ETA.
• Provide the Service Manager with a list of their technicians which includes the start time and location for the following morning.

• Monday – Collect Hour Meter Readings for the TRW Rental equipment and forward to the Rental Manager.

• The second business day of the month all automatic open PM’s are processed.
• Review the PM work orders to determine if any did not open. Address accordingly.
• The second business day of the month the PM Coordinator will print the rental maintenance list and provide to the Rental Manager to determine which PM’s will need to be completed that month.
• The second to last day of the month all internal lost time work orders are reviewed and processed in the doc center for accounting to close.
• The second to last day of the month the TRW monthly battery work order is reviewed and processed in the doc center for accounting to close.
• The last day of the month all aging quotes are reviewed and closed.